Returns & Exchanges

At FREY, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return window for all eligible items. All returned products must be in their original packaging and unused condition to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original boxes and include the packing slip or return authorization form inside.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the items, your refund will be processed back to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing